This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website

Who we are

We are Marwood Makes Ltd and our website address is: https://marwoodmakes.com. We offer campervan renovations and boat fitouts, run competitions and associated services.

The Competition Entrants and the Promoter recognise that the Promoter may use contact details and other data including personal data as defined by the Data Protection Act 1998 supplied by the Entrants to the Promoter to administer the Website and conduct the Competition according to our Terms & Conditions.

The Entrants and the Promoter also recognise that the Promoter may (either by choice or at the request of a third party) also disclose this information to relevant third parties for the purposes of the prevention of fraud, money laundering, legal or other financial or regulatory reasons.

GDPR

This policy has been updated to comply with the General Data Protection Regulation 2016 (GDPR) and electronic communication regulations. Created in May 2023 and reviewed thereafter, this policy will be updated as needed for operational and legal changes.

GDPR provides the following rights for individuals:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling

What personal information do we collect from people that visit our website?

When registering on our site, you may be asked to enter your name, email address, phone number or other details to help you with your experience. If you choose to use the contact form we will obtain your email address and any other personal information you choose to disclose to us.

When do we collect information?

We collect information from you when you:

• Subscribe to our newsletter
• Enter a competition
• Purchase an item from our website shop
• Contact us

How do we use your information?

We may use the information we collect from you in the following ways:

• To enter you into a competition.
• To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To respond to your query, question or comment.
• To send you newsletters via Mailchimp, providing information and updates on our services or products.
• To send you text messages via SMS, providing information and updates on our services or products.
• To administer additional features on the website.
• To ask for ratings and reviews of services or products.

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We only provide articles, information and services. We never see or store your debit or credit card numbers. All credit card transactions are processed through a gateway provider (such as Stripe, Square or PayPal) and are not stored or processed on our servers.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Information retention

When you subscribe to the mailing list or enter a competition, the details you have entered, including name, email address and phone number, will be retained in our order processing system (Woocommerce) and our mailing list system (Mailchimp). These will be kept until you unsubscribe, or your email address becomes invalid and will be removed.

When you contact us via the website, we will keep the email chain until you ask for it to be deleted.

When you purchase something from our shop (including competition tickets), we will retain the details and correspondence relating to the order for 60 months. This is in case of any financial queries such as VAT.

When you agree to review a new or updated product, we will keep your name, email and address for a period of 24 months since last contact. If during this time we have a new product we may contact you to ask if you would like to review it. We may keep a copy of your public review on our files.

Cookies

Cookies are used for a number of reasons, the main purpose being to enhance your web browsing experience.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s help menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make the website experience more efficient may not function properly.

We use Google Analytics tracking cookies to collect anonymous traffic data about your use of this website. This information is stored by Google and is subject to their privacy policy, which can be viewed on their website. Google Analytics collects information such as pages you visit on this site, the browser and operating system you use, and the time spent viewing pages. The purpose of this information is to help us improve the site for future visitors.

We use a Meta Pixel to collect anonymous traffic data about your use of this website. This information is stored by Meta. We use the pixel for conversion tracking, which helps us measure the return on investment of Facebook & Instagram Ads by reporting on the actions people take after viewing those ads. We create pixels that track conversions, add them to the website, and then track these conversions back to the ads we run on Facebook & Instagram. No personal information is contained in or collected as a result of using these pixels. The information may also be used for frequency capping purposes (e.g. to ensure we do not display the same ad to you repeatedly) and help us to regulate the ads you receive from us.

If you use the website shop, we will use a session cookie. This cookie is necessary for site functionality. It is held temporarily in the memory and is deleted when the web browser is closed. This cookie contains no personally identifiable information.

If you use the Marwood Makes website, you consent to the use of cookies. If you have previously given consent to our use of cookies and would like to withdraw it, you only need to delete the existing cookies for the site in your browser. If you return to the site after that, this act will re-consent to us using cookies.

If you have any questions about how we use cookies, please contact us.

Google

We use Google Analytics on our website.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

To opt out, users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via in-site notification. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honour opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us via our contact page. Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Access, change, erase or complaints

You may contact us at any time if you wish to access, erase or change the data we hold on you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you have a complaint about the use, or retention, of your personal data in relation to any of the above legislation, please contact us in the first instance so we can try to resolve the issue. However you have the right to contact the relevant supervisory authority for the area you are resident in. In the UK this is the Information Commissioner’s Office.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Contacting us

If there are any questions regarding this privacy policy, you may contact us using the form on the contact page.